Help Center - 40 Cakes Wholesales
Account Setup
How to Register
- Visit www.40cakeswholesales.co.uk
- Click "Register" in the top menu
- Provide your:
- Business name
- Company registration number
- VAT number (if applicable)
- Business address
- Contact details
Ordering Process
When to Order
- Orders accepted: Sunday, Monday, and Tuesday
- Cut-off time: 11:59 PM on Tuesday
- Emergency orders: Contact us directly
How to Place an Order
- Log in to your account
- Browse our product catalogue
- Select items and quantities
- Choose delivery date and time
- Review allergen information
- Confirm order and payment
Minimum Orders
- Minimum order value: [Amount]
- Bulk discount thresholds available
- Special arrangements for regular orders
Delivery Information
Delivery Schedule
- Standard delivery: [Times]
- Early morning delivery available
- Specific time slots can be requested
- London area: Same-day delivery available
Delivery Areas
- Greater London
- South East England
- [Other areas served]
- Custom routes for regular customers
Delivery Requirements
- Business address must be staffed
- Temperature-controlled storage ready
- Clear access for delivery vehicle
- Proper unloading area
Payment and Billing
Payment Methods
- Bank transfer
- Credit/Debit card
- Credit account (subject to approval)
- Direct Debit
Credit Accounts
- Available after 3 successful orders
- Credit limit based on order history
- Payment terms: [Details]
- Monthly statements provided
Invoicing
- Digital invoices sent immediately
- VAT information included
- Monthly statements available
- Download past invoices from account
Product Information
Storage Requirements
- All products must be refrigerated
- Temperature requirements: 2-5°C
- Maximum display time: [Hours]
- Handling instructions provided
Allergen Information
- Complete allergen lists available
- Cross-contamination warnings
- Storage separation advice
- Display requirements
Product Shelf Life
- Fresh products: [Days]
- Frozen products: [Months]
- Best before dates clearly marked
- Storage extension guidelines
Common Issues
Order Modifications
How to modify an order:
- Log in to your account
- Go to "Order History"
- Select the order to modify
- Click "Request Modification"
- Wait for confirmation
Modification deadlines:
- 48 hours notice required
- Emergency changes: Contact us directly
- Cancellation policy applies
Technical Support
Website Issues:
- Clear browser cache
- Try different browser
- Check internet connection
- Contact technical support
Account Access:
- Reset password
- Check email verification
- Verify business credentials
- Contact account support
Quality Concerns
Reporting Process:
- Take photos of issues
- Note order number
- Contact us within 2 hours of delivery
- Keep products refrigerated
- Wait for quality team response
Emergency Contact
During Business Hours:
- Phone: [Number]
- Email: [Email]
- Live chat on website
Out of Hours Emergency:
- Emergency Phone: [Number]
- WhatsApp: [Number]
Contact Us
Customer Service
- Hours: [Business Hours]
- Phone: [Number]
- Email: [Email]
- Live Chat: Available during business hours
Account Management
- Direct Line: [Number]
- Email: [Email]
- Response time: Within 2 hours
Technical Support
- Support Hours: [Hours]
- Email: [Email]
- Online ticket system available
Useful Resources
Downloads
- Product Catalogue (PDF)
- Storage Guidelines
- Allergen Charts
- Price Lists
- Delivery Schedules
Training Materials
- Product Handling Guide
- Food Safety Basics
- Storage Requirements
- Display Guidelines
Business Tools
- Order Calculator
- Delivery Planner
- Storage Space Calculator
- Profit Margin Calculator
Updates and News
Stay informed about:
- New products
- Price changes
- Delivery updates
- Special offers
- Seasonal products
- Business events
Subscribe to our newsletter for regular updates about 40 Cakes Wholesales products and services.
Can't find what you're looking for? Contact our customer service team at [contact details] or use our live chat during business hours.